Privacy Policy

Privacy Statement

Thank you for accessing the web site (“Site”) of Pacehigh.co.uk. We respect your privacy and want to protect your personal information.

This Privacy Policy explains how our company collects, uses and (under certain conditions) discloses your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information.

Finally this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy. This Policy applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any non pacehigh.co.uk web site to which this Site links or that links to this Site.

INFORMATION COLLECTION AND USE

Information Collection – We collect information from you in several different ways on this Site. One reason for collecting personal information from you is to provide an efficient, meaningful and customised experience. 1. Registration and Ordering: Before using certain parts of this Site or ordering products, You must complete an online registration form. During registration you will be prompted to provide us with certain personal information, including but not limited to your name, delivery and invoicing address(es), phone number, email address and credit card number. In addition, we may also ask you for your country of residence and/or your organisations country of operation, so we can comply with applicable laws and regulations, and for your gender. This kind of personal information is used for invoicing purposes, to fulfil your orders, to communication with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you. 2. Email Addresses: Several locations of the Site permit you to enter your email address for purposes including but not limited to: to request us to notify you when we receive a new brand or product style, or product size or any special offers. 3. Cookies and Other Technology: Like many sites, this Site employs cookies and web beacons also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognise you and your access privileges and track your Site usage. 3a. Cookies are small pieces of information that are stored as text files by your Internet Browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart and to purchase these products. If you do this, we keep a record of your browsing activity and purchases. This site’s cookies do not and cannot infiltrate a user’s hard drive to gather a user’s confidential information. Our cookies are not “Spy ware”. 3b. Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon. 3c. We may use third party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visiting or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us. 4. Log Files: As is true of most web sites the Site server automatically recognises the Internet URL from which you access this Site. We may also log your Internet Protocol (“IP”) address. Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet). 5. Age: We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit your personal information to us, and reply on a parent or guardian to assist you.

INFORMATION USE AND DISCLOSURE

1. Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site’s content and layout, to improve our marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to our Site. 2. Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example if we must temporarily suspend our service for maintenance). Also, you may submit your email address for reasons such as to request us to notify you when we received a new brand, new product style or product size or subscribe to our email newsletter. If you submit your email address we use it to deliver information to you. We always permit you to unsubscribe or opt out of future emails (see opt out section below). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders. 3. External Use: We want to provide you with excellent service and to offer you a great selection – we primarily sell merchandise, not information.

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that: 1. As do most catalogue and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service and measure and improve the quality of our service and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email and phone number. 2. Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial services companies such as credit card processors and issuers. When we submit your credit card number for authorisation, we use state of the art data encryption to protect your information. (see data security) 3. We may be required to disclose such information in response to requests from law enforcement officials conducting investigations, subpoenas, a court order, or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud. 4. We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company, but that disclosure will be subject to the Privacy Policy in effect, 5. We may share non-personal information (such as number of daily visits to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

DATA SECURITY

This Site incorporates physical, electronic and administrative procedures to safeguard the confidentiality of your personal information, including secure sockets Layer (“SSL”) for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

OPT OUT / CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address, and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the Contact Us section of this Site http://www.pacehigh.co.uk. Please do not send your credit card details by email.

OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION

As you might expect from pacehigh.co.uk, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also collect information offline, where we also try to protect the privacy of your personal information.

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

Customer Service